Have you heard of the TureCaller app? The app helps you get all the details of the unknown caller in just a matter of few seconds. Siri? No idea? It’s the iPhone application that has blown the world by its amazing responsive features that let you command different things like texting, calling etc. on your phone using your voice.
SoundHound, Sonar, Draw Somethingand more – all these apps have changed the world by generations in a matter of a couple of years!
iPhone application Development takes all the credit of helping world meet great application technology without which their $1000 device would be nothing but an expensive accessory.
iPhone app developers from all over the world have given the power to mobile telephony in not just one but all the functionally significant verticals.
With its prominent global presence and commercially viable features it registers a distinguished role across categories like software, websites, apps and games –conforming to the latest feature enablement of the super device.
When you think of customer service, you might think of the service you receive when entering a store. The service a sales representative offers, ‘hello, can I help you with anything?’ Many of us may ignore this question but we understand that if we need help there is someone who can assist us with our needs.
Those who own an online business need to understand that customer service can also be provided online. Customer service is equally important for online stores, and with the growing understanding of service and sales, customers expect a high standard of service to be provided to them.
When looking at an Ecommerce website, many online stores miss the basic elements of customer service. However, in today’s market it is important to have great customer services, not only for the customer but also for the company.
Customer service is extremely important for any business online or physical. It allows customers to find what they are looking for, have their questions answered, and feel at ease whilst shopping. This will allow customers to come back shopping for your products, which should be every businesses goal. Customers who receive great services will also mention this to friends and family, a huge pool of potential customers.
High quality of service can help build your reputation amongst your customers. You will stand out from your competitors, and customers will want to come back. Reputation is important to build any business or brand.
The ultimate goal is to increase sales, and customer service can certainly help this. If you have loyal customers, answer their queries this will lead to sale.
Customer Service for Online stores
The reasons are clean on how it can help a company but how do you provide exceptional customer service online?
1) Readily available contact information –
It is important to have this information on hand , for example on the header. Therefore, if a customer is looking at a product and is having a problem purchasing they can easily call you.
Have a contact us section, this should have an email address, a contact number, opening times all the relevant information a customer needs to get in contact with you.
2) Customer feedback
Customer review is a great way of customers to be able to communicate with you about your services and how you can improve your service. This can help build your reputation and customer satisfaction.
3) Enquiry form
This is a great way of customers to enquire directly with you, without having to go their email outbox. This is efficient customer service, which can help you address the issues and for your customers to navigate on your website easily.
An advance option for customer service is to have a live chat option. This allows you to handle the questions directly and quickly. This can drive the sales more quickly and help them if they are having issues on the website. This is great way of offering exceptional customer service.
5) FAQ section, informative pages.
This is great for questions that constantly arise, without you having to answer emails or calls which address the same problems. This saves time and is more efficient for the customer as they can have their questions answered quickly.
Clearly label shipping and returns policy so customers understand the policy and charges. It is important to have informative pages such as this so customers can read. This will save you time answering these questions and make it more easy for the customer to purchase.
6) Social media usage
Customers usually go on social network sites such as Twitter and Facebook to ask questions. This allows you to answer them directly and is a great way of engaging customers. If you offer great service through these platforms, potential customers will be able to see how efficient an friendly your company is which can once again help build reputation and loyalty.
Following this guide, you will be able to offer great customer services to your potential customers.
It is that time of year again; Christmas is soon approaching with less than 8 weeks left. For retailers, this should be the busiest time of year. If you have a website and your online marketing is fully implemented sales should be on an increase. Retail ecommerce stores should take advantage season. We have a simple guide on how to boost your ecommerce sales. Take advantage this season and help boost sales with the following simple and effective methods.
Remember, the homepage is the first point of access to your website. Not only should it be visually engaging, it should entice the customer to shop online and browse through your products. Homepage banners are a great way of attracting potential customers, design banners about your new collections, offers, and products you would like to upsell. Think about your target market, engage with them, and entice them through the homepage.
The homepage should look clean and simple. The layout is important; it should be easy to navigate so customers can go to the shopping basket with ease. Keep the homepage simple, do not overdo it with too many banners, products and information. Why not include some festive icons on your website, small changes to the design such as Christmas themed banners and icons can help entice the customer.
The products should be clearly labelled and have the correct description. The information is important so the customer can understand the product details, which can help entice the customer to buy. Simple aspects such as information can help increase your conversion rate. Have images that will do justice to your products, high quality images are important for customers to view the details of your products.
Have you thought about running a promotion? This is a great way of getting customers to shop on your retail store. Free delivery over a certain amount will entice the customer to shop more, to reach the specified free delivery charge.
Why not also give a promotional offer to have a certain percentage of the shopping basket. This is a great way of pushing sales on the website. Sending out newsletters with the promotional offer is an effective method to push the promotion to your potential customer base. You can also push these promotions to your customers on Facebook and Twitter. Take advantage of these social platforms where there is a large pool of customers you need to reach out to.
Increase your sales with these simple and effective methods. If you would like advances features to help customers to shop with ease going to the shopping basket without getting lost get in touch with us.
With growing popularity of smart telephones and the verve of communication, the world has gone crazy after the artificial process dynamics, most commonly known as software and applications.
Appointing its significance in different walks of our lives these smart phone applications touches different facets of business, entertainment, utilities and more.
However, many app segments like Android, Blackberry and Windows find their place in noticeable manner; iPhone finds special mention in the world of mobile phone apps with its wide range and depth of offerings.
iPhone application development made its great contribution to the department by continuously injecting cream-of-the-crop variants of apps for your super hand-held device.
The iPhone app development experts in UK made it much more user-centric and business-oriented with their comprehensive and assertive concepts. This has increasingly been optimistic for different industry verticals and business types to step-up into the world of smart communication and reaches the new-age audience stronger and better.
A Web Designer is someone that no one can do without. And confirming this, are the host of online retail, business and professional companies who use their services. A Web Design Company is therefore an important entity that can be partly credited with the success or failure of a website.
Web Designing is however not a simple function. It involves myriad functions, including design creation for a website, web development, coding and even handling back end functions such as browser compatibility. It is therefore important to find a good website development company, one that knows the current trends, has an up-to-date knowledge of various things and is able to handle every aspect of the design process.
Although the internet space is one without boundaries, it makes sense to get in touch with a local company for any website designing work that one may have. Web Development UK for example will be better able to understand and work on websites pertaining to local businesses. This is very important, considering the fact that a website is the only way you can show the world what you are and business signify, especially in the online space.